0000990: [BFX_AT100][BTV-1756] after watch Youtube in SmartTV, when change a HDMI PORT for smart3 , it happen " no signal"

ID	Project	Category	View Status	Date Submitted	Last Update

0000990	T99X171.00 SKB Eagle	SW Issue	public	2020-10-22 17:36	2021-12-23 17:23

Reporter	~~(ALTech) Jason Park~~	Assigned To	~~(ALTech) Jason Park~~	Due Date
Priority	normal	Severity	s2-severe	Reproducibility	have not tried
Status	closed	Resolution	open

Summary	0000990: [BFX_AT100][BTV-1756] after watch Youtube in SmartTV, when change a HDMI PORT for smart3 , it happen " no signal"
Description	hi kerwin we receive some report from SKB VOC. STB MAC: 4023432A74E4 TV Model : SEC / QN65Q80RAFXKR Log is captured at 10/21 18:00 Reproduce Step 1. Watch in YouTube on SEC Smart TV 2. Change external input (HDMI or other) for seeing STB 3. No signal is shown.
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User List	(ALTech) SY Yoon , (ALTech) Wooshin Kang , ~~(PM) Henry Chiou~~ , (SW) Jacky Chiang Username

~~(ALTech) Jason Park~~ 2020-10-22 17:36 developer	report_20201022.zip (633,403 bytes)

(ALTech) SY Yoon 2020-10-22 19:16 developer ~0004716	Hi Mr. Kerwin Chen, I add some comment on this issue. User watch Youtube that provided by TV vendor. And they change HDMI Port no. to connect to Our eagle STB. But TV show "No Signal" on the screen.

(SW) Kerwin Chen 2020-10-23 10:19 developer ~0004724	Hi Mr. SY Yoon and Jason Park, I am still checking for error in all log files. However, the duration of "main.log" and "main.log.1" is within 19:05 ~ 19:24. And there is no HDMI related information in these 2 files. Do you know when no signal issue happen ? Then I can check if there is other useful information in "dmesg.txt". Thanks !

Date Modified	Username	Field	Change
2020-10-22 17:36	~~(ALTech) Jason Park~~	New Issue
2020-10-22 17:36	~~(ALTech) Jason Park~~	File Added: report_20201022.zip
2020-10-22 17:36	~~(ALTech) Jason Park~~	Issue Monitored: (ALTech) SY Yoon
2020-10-22 17:37	~~(ALTech) Jason Park~~	Issue Monitored: (ALTech) Wooshin Kang
2020-10-22 17:37	~~(ALTech) Jason Park~~	Assigned To	=> (SW) Kerwin Chen
2020-10-22 17:37	~~(ALTech) Jason Park~~	Status	new => assigned
2020-10-22 19:16	(ALTech) SY Yoon	Note Added: 0004716
2020-10-23 10:19	(SW) Kerwin Chen	Note Added: 0004724
2020-10-23 10:19	(SW) Kerwin Chen	Assigned To	(SW) Kerwin Chen => (ALTech) Jason Park
2020-10-23 10:19	(SW) Kerwin Chen	Status	assigned => feedback
2020-10-23 11:27	(SW) Kerwin Chen	Issue Monitored: (SW) Jacky Chiang
2020-10-23 11:28	(SW) Kerwin Chen	Issue Monitored: (PM) Henry Chiou
2021-12-23 17:23	(SW) Jacky Chiang	Status	feedback => closed